Shipping policy
Shipping Policy
At CarbonList, shipping and processing times vary depending on the product, availability, destination, and fulfillment method.
Processing & Shipping Times
Some products may be in stock and ready to ship, while others may be special order, made-to-order, backordered, or shipped directly from one of our fulfillment partners.
For the most accurate estimated processing and delivery time, please contact CarbonList before placing your order.
Any shipping or delivery timeframe provided is an estimate and is not guaranteed unless explicitly stated otherwise.
Shipping Delays
CarbonList is not responsible for delays caused by shipping carriers, weather, customs, holidays, supply-chain disruptions, incorrect customer information, or other circumstances outside of our reasonable control.
If an unexpected delay occurs, we will make reasonable efforts to provide updated information when available.
Tracking Information
Tracking information will be provided once your order has shipped, when applicable. Please allow time for the carrier’s tracking system to update after the label is created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
CarbonList is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Freight & Oversized Items
Certain large or oversized automotive parts may require freight shipping or special delivery arrangements. Additional shipping charges may apply depending on the product and destination.
Please contact CarbonList before ordering if you would like to confirm shipping costs or delivery requirements for an oversized item.
International Orders
International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges assessed by their country unless otherwise stated.
Customs processing may also cause additional delivery delays.
Lost, Damaged, or Missing Shipments
If your package arrives damaged, appears to be missing items, or is believed to be lost in transit, please contact CarbonList as soon as possible with your order number and supporting photos or documentation.
Do not discard the packaging if the shipment arrives damaged, as it may be required for a carrier claim.
Before Ordering
Because shipping times and availability can vary between products, we strongly recommend contacting CarbonList before placing your order if you need the item by a specific date or would like to confirm current availability and estimated shipping time.
By placing an order with CarbonList, you acknowledge and agree to this Shipping Policy.